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Troubleshooting & FAQ

Below are common issues and frequently asked questions about the Playboard player app.

Installation Issues​

Installation aborted / WebView2 not available (Windows)​

If you encounter WebView2-related errors during installation, you may need to install the WebView2 Runtime manually.

Solution:

  • Download the WebView2 Runtime from the Microsoft WebView2 page
  • Run the installer before attempting to install Playboard again

Display Settings​

How to switch monitors?​

To change which monitor the Playboard player displays on:

  1. Open player settings
    • Hover over the top-left corner of the player window to reveal the settings menu
    • Click the ⚙️ (gear) icon
  2. Select your monitor
    • In the settings, select your desired monitor from the dropdown menu

How to change the window position?​

To customise the window position:

  1. Open player settings
    • Hover over the top-left corner of the player window to reveal the settings menu
    • Click the ⚙️ (gear) icon
  2. Enter coordinates
    • Enter custom X and Y coordinates in the position fields
    • Position is relative to the top-left corner of the device
warning

Note: You cannot render content above the system taskbar on macOS. Make sure your Y coordinate accounts for the taskbar height.